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Refund Policy

Sow & Harvest BV

Koolskampstraat 38

8810 Lichtervelde – Belgium


Last updated: (13/11/2025)

1. Overview

We want you to be fully satisfied with your purchase from Empery.If for any reason you are not happy with your order, you may request a return and refund in accordance with the conditions below.


2. Return Period

You may return your product within 14 days of receiving your order.

To be eligible for a refund, the return request must be submitted within this period.


3. Conditions for Returns

To qualify for a refund, the following conditions must be met:

  • The item must be unused, unworn, and in original condition.

  • All original packaging, including labels, protective films, manuals, and accessories must be intact.

  • Returned items must not show signs of wear, scratches, or damage.

  • Watches that have been adjusted, resized, or otherwise altered cannot be returned.

If the returned product does not meet these conditions, we may refuse the refund or offer a partial refund.


4. Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Promotional or clearance items (unless defective)

  • Items damaged due to misuse, accidents, or unauthorized repairs


5. How to Request a Return

  1. Contact our customer service with your order number and reason for return.

  2. We will provide detailed return instructions, including the return address.

  3. Pack the item securely to prevent damage during transport.

  4. Ship the package using a trackable shipping service.

We are not responsible for lost return parcels.


6. Return Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the item is defective or we made an error.

  • Shipping costs paid during checkout are non-refundable.


7. Inspection & Approval

Once we receive your return, we will:

  • Inspect the item(s)

  • Notify you of approval or rejection

  • Process the refund within 14 days of approval

If approved, your refund will be issued to the original payment method.


8. Late or Missing Refunds

If you haven’t received your refund after our confirmation:

  1. Check your bank account again

  2. Contact your payment provider

  3. If the issue persists, contact us for assistance

Refund processing times may vary depending on your bank or payment service.


9. Exchanges

We currently do not offer direct exchanges.If you wish to receive a different product, please return your item for a refund and place a new order.


10. Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately with photos of the issue.We will arrange a repair, replacement, or full refund depending on the situation.


11. Warranty Claims

Warranty claims follow our 2-year warranty policy and must be submitted separately from standard returns.Proof of purchase is required.


12. Contact Information

For returns, questions, or assistance, please contact us:

Sow & Harvest BV Koolskampstraat 38 8810 Lichtervelde – Belgium📩 (emiel@empery.be)

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