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Privacy Policy

Sow & Harvest BV

Koolskampstraat 38

8810 Lichtervelde – Belgium


Last updated: (13/11/2025)


1. Introduction

This Privacy Policy explains how Empery, a brand of Sow & Harvest BV, collects, uses, stores, and protects your personal data when you visit our website or make a purchase.We are committed to protecting your privacy and handling your data in accordance with the General Data Protection Regulation (GDPR) and applicable Belgian laws.

By using our website, you agree to the terms of this Privacy Policy.


2. Data Controller

The data controller responsible for processing your personal data is:

Sow & Harvest BVKoolskampstraat 388810 Lichtervelde – Belgium

If you have questions or requests, you can contact us at:📩 emiel@empery.be


3. Personal Data We Collect

3.1 Information You Provide Directly

When you use our website or purchase a product, we may collect:

  • Name

  • Email address

  • Phone number (optional)

  • Billing address

  • Shipping address

  • Payment details (processed securely by third-party payment providers)

  • Order history

  • Customer service messages

3.2 Information Collected Automatically

When you browse our website, we may collect:

  • IP address

  • Device type

  • Browser type

  • Pages visited

  • Time spent on pages

  • Click behavior

This is typically collected via cookies (see our Cookie Policy).

3.3 Information from Third Parties

We may receive data from:

  • Payment processors (e.g., PayPal, Stripe, Shopify Payments)

  • Analytics tools (e.g., Google Analytics)

  • Advertising platforms (e.g., Meta, Google Ads)


4. How We Use Your Personal Data

We process your data for the following purposes:

4.1 To Process Orders

  • Handling payments

  • Shipping products

  • Sending order confirmations and updates

4.2 Customer Support

  • Responding to inquiries

  • Handling returns, warranty requests, and service issues

4.3 Website Improvement

  • Analyzing website traffic and behavior

  • Optimizing user experience

4.4 Marketing & Personalization (with your consent)

  • Sending newsletters and promotional emails

  • Showing personalized ads

  • Retargeting marketing campaigns

You can withdraw consent at any time.

4.5 Legal Obligations

  • Tax and accounting purposes

  • Fraud prevention and security


5. Legal Basis for Processing (GDPR)

We process data based on one or more of the following grounds:

  • Contract: to complete your purchase

  • Consent: for marketing, non-essential cookies

  • Legitimate interest: improving our website, preventing fraud

  • Legal obligation: tax and bookkeeping requirements


6. How Long We Store Your Data

We keep your data only as long as necessary:

  • Order data: 7 years (legal requirement)

  • Customer support messages: up to 2 years

  • Marketing data: until you unsubscribe

  • Analytics cookies: according to our cookie policy


7. Sharing Your Personal Data

We never sell your data.We may share it with trusted partners only when necessary:

7.1 Service Providers

  • Payment processors

  • Shipping partners

  • Web hosting & ecommerce platform

  • Email marketing tools

  • Analytics providers

These parties process data on our behalf under strict confidentiality.

7.2 Legal Requirements

We may disclose information if required by law, such as tax authorities or in case of fraud.


8. Your Rights (GDPR)

As a user in the EU, you have the right to:

✔ Access your data

✔ Correct inaccurate data

✔ Request deletion (“right to be forgotten”)

✔ Object to processing

✔ Withdraw consent at any time

✔ Receive a copy of your data (data portability)

✔ File a complaint with your Data Protection Authority

To exercise any of these rights, contact us at your support email.


9. Data Security

We take technical and organizational measures to protect your data, including:

  • Encrypted payment processing

  • Secure server connections (HTTPS/SSL)

  • Access restrictions

  • Regular security checks

While no system can guarantee 100% security, we strive to protect your data to the highest standards.


10. International Data Transfers

If third-party providers transfer your data outside the EU (e.g., to the US), this is done only when:

  • Adequate safeguards are in place (Standard Contractual Clauses)

  • The provider complies with GDPR requirements


11. Children’s Privacy

Our website is not intended for individuals under 16 years old.We do not knowingly collect personal data from children.


12. Changes to This Privacy Policy

We may update this Privacy Policy periodically.Updates will be posted on this page with the revised date

.

13. Contact Information

For questions, data requests, or complaints, please contact:

Sow & Harvest BV Koolskampstraat 38 8810 Lichtervelde – Belgium📩 emiel@empery.be

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